Groupon Customer Service Reviews and Complaints

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Groupon Customer Service Reviews

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  • Multiple Groupons



    Watch out for Groupon. They are happy to take your money in an instant, but if you have any difficulty using your Groupon like I did in 4 cases, they will not refund your money. They offered me an apology and Groupon Bucks to use in exchange within 24 hours.Beware of Groupon! They are very quick to take your money, but will not refund it if you are unable to use your Groupon, even if the business closes or moves, or refuses to take your Groupon. I bought 4 Groupons in 2014 that were unusable. My last email in 2015 was never answered. It is now 2017, and I recently emailed Groupon... More...
    (Miscellaneous)
    Debralee220's Picture   Debralee220    0 Comments   Comments
  • Poor Customer Service from Groupon



    Terrible customer service!! i bought a groupon for the hanava film festival, thinking i could use it at any location the movies were being screened... when i called today to see how i could know i would get the tickets for the movie i actually wanted to go see, i found out my groupon was only for one venue... the schedule for the whole festivle was linked to the original deal which is what made me think i could see any of the movies being shown at any of the locations... i saw that the venue i want to see is running a different groupon offer that would get me to see the movie i want... when... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    marahp710's Picture   marahp710    0 Comments   Comments
  • Refund Policy NOT Convenient



    I bought a groupon for $20 that would give me $150 off prescription glasses plus a free pair. I bought it for my husban as a gift. He went in but eas not happy with the selection they had so he went elsewhere and purchased them there. I contacted groupon through email and they said I could not get a refund because it was passed seven days, they told me to use it as a gift (again). Now Im stuck with something that I cant give out because nobody I know needs it. I myself cant use it as I dont need prescription glasses. I will no longer use groupon!!! More...
    (Advertising)
    Dalia12's Picture   Dalia12    0 Comments   Comments

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